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Rated 5.0 ★★★★★ from 455 Google reviews

Locksmith FAQs – Birmingham, Dudley & Solihull

Straight answers to the questions we're asked most. Can't see yours? Call or WhatsApp us on 07436 606 683, 24/7.

DGM locksmith fitting a new lock on a front door in Dudley
24/7 every day
  • ✓24/7 Available
  • ✓DBS-checked & insured
  • £Price agreed upfront
  • ★455 five-star Google reviews
  • ✓12-month parts guarantee
FAQs

Your Questions, Answered

Emergencies and lockouts

I'm locked out. What should I do?

Call us on 07436 606 683. Check other doors and windows first, but don't force anything. We aim to arrive in around 30 minutes and use damage-free entry where possible.

Are you really available 24/7?

Yes – nights, weekends and bank holidays, 365 days a year.

Can you open my door without damaging it?

In most cases, yes. We try non-destructive methods first; drilling is a last resort and we'll tell you before we do it.

My key snapped in the lock. Do I need a new lock?

Not usually. We can often extract the broken key and cut a new one without replacing the lock.

Can you help after a burglary?

Yes. We'll secure the property the same day and replace damaged locks. Get a crime reference number for your insurer.

Prices

Do you charge a call-out fee?

No. You only pay for the work agreed, and we confirm the full price before starting.

Locks and security

What is an anti-snap lock?

A euro cylinder designed to resist "lock snapping", a common break-in method on uPVC and composite doors. Look for a TS007 3-star or SS312 Diamond rating.

What does BS3621 mean?

It's the British Standard for thief-resistant locks on timber doors. Many home insurance policies require a BS3621 mortice lock on final exit doors.

Which locks do I need for my home insurance?

Usually a BS3621 mortice lock on timber doors and a TS007-rated cylinder on uPVC or composite doors. Check your policy wording; we can advise for free.

Can all my doors use one key?

Yes. We can fit keyed-alike cylinders to front, back, French and patio doors.

Should I change the locks after moving house?

Yes. You don't know who else holds keys. A cylinder change is usually quick and affordable.

Can you repair my uPVC door instead of replacing it?

Usually. Most problems are a worn gearbox, multipoint mechanism or a dropped door, which we can fix or realign on the day.

About DGM Locksmiths

Which areas do you cover?

Birmingham, Dudley, Solihull, Sandwell and the wider West Midlands, from our base in Quinton (B32).

Are your locksmiths vetted?

Yes. We're DBS-checked and insured, and vetted by Checkatrade, TrustATrader and Which? Trusted Traders.

Do you guarantee your work?

Yes. All parts we fit carry a 12-month guarantee.

Do you work for landlords and businesses?

Yes. We do tenancy lock changes, commercial locks and shop front repairs across Birmingham.

Still Have a Question?

Call or WhatsApp us – you'll speak to the locksmith, not a call centre.

DGM Locksmiths

5.0Out of 5 stars

Overall rating out of 440 Google reviews

Freya O'Brien
4 days ago

Gabriel was fantastic. He was friendly, professional and informative. I really appreciated how he explained the issue and the different options. Very reasonably priced and I feel confident in calling again (if we ever need to!).

Great guy. Very honest and skilled. Fast and easy solution and fairly priced. Perfect.

Denisa Tousuni
6 days ago

sindi J
6 days ago

Ishmail Koroma
6 days ago

Very friendly gentleman. Quick and speedy service. Updates throughout.

Radley Russell
2 months ago

Gaby, was brilliant - i phoned, he answered straight away. Promised he will get out to me in a space of 20 mins. He turned up and fixed the lock within minutes. He is very professional and very reliable and very affordable. I would highly recommend him to anyone. He also bought his two little boys with him. Which was very nice as it is now the school holidays, so i totally understood. He was honest about this and i respect this. Also it’s not an expensive service, like with other companies that lie to you. Thank you Gaby.

Excellent service from DGM Locksmiths. I had a seized and stripped lock screw that I couldn’t remove myself. He came out quickly, sorted the issue within minutes, fitted my new anti-snap lock properly, and even corrected an issue with the screw supplied with the lock at no extra charge. Very professional, honest, knowledgeable and much more reasonably priced than other quotes I received. Would definitely recommend.